iPhone tops JD Power satisfaction survey

The iPhone has once again received high marks on J.D. Power’s 2014 U.S. Wireless Smartphone Satisfaction Survey, getting the highest satisfaction rankings of any device at the four major U.S. carriers. Both Apple and chief rival Samsung were ranked “Among the Best” at Verizon, AT&T, Sprint, and T-Mobile, and were well above the average ranking at three out of the four.

Price is becoming an increasingly important factor when purchasing a device. More than one-fifth of smartphone owners now say that price is main reason they chose their current device. However, customers reported lower levels of satisfaction with devices purchased for their lower price, and were less likely to purchase from that manufacturer again than if they had purchased the device for product-related reasons, like operating system.

What was your main factor in picking up an iPhone? Are you likely to stick with it the next time you buy a phone? Let us know below in the comments.

Source: J.D. Power



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